IN WHICH CITIES DOES BNR CONCIERGE PROVIDE SERVICES?
- Aventura / Sunny Isles
- Dania Beach
- Fort Lauderdale
- Pompano Beach
- Boca Raton
- Basically we work from South Miami to Boca Raton.
WHAT DO THE SIGN UP FEE AND PROPERTY MANAGEMENT FEES INCLUDE?
The sign up fee includes professional photography, listing, and advertising of your property on multiple online platforms. Guest inquiries, booking, and a guest walk-through check-in. Inventory restocked upon check-out, cleaning, and maintenance.
BNR Concierge’s idea is to save you time and energy while also bringing in as much income as possible with our vacation rental program. BNR Concierge will take care of your home. At each guest check-out we will make an inventory report to the owner and if needed, we will contact a plumber, handyman, electrician, or a landscaper to keep the maintenance up to date.
BNR Concierge will handle the guest requests and will provide a monthly report detailing all the booking and accounting information.
BNR CONCIERGE FEES:
Our commission fees are only based on booking nightly rate. We offer two different packages for you to choose from:
- 20% management fee includes the following services:
- Advertise on multiple online sites to get you more bookings (Airbnb, Homeaway, VRBO, Flipkey,)
- Professional photographs
- Handle all traveler inquiries, consultations, and bookings 24 hours a day
- Handle all contracts, deposits, and collection fees
- Maximize your earnings with our operation system and booking technology
- Key exchange and personal walk-through with guests
- Welcoming gifts (for our luxury property)
- 24 hour availability for guest emergencies
- Property maintenance
- Trash & recycling responsibilities
- Cleaning services
- Inventory and damage inspection
- Restocking bath and kitchen supplies
and the 25% commission adds these services:
The benefits of choosing the 25% management fee are:
- TOT / Hotel Tax registration, permitting, filing, and payment.
- A confirmed BNR Concierge staffer at each guest check in
- One post-owner stay cleaning per month (Exclusively for the 180 day contract).
- One household maintenance property review (not including cost of material or labor for additional work).
DOES BNR CONCIERGE MEET THE GUESTS IN PERSON?
Yes, a BNR Concierge staff will meet each guest in person at the check-in.
The guest must confirm with our team the expected arrival time. We can wait up to thirty (30) minutes after the confirmed time. In case of an unexpected change of events, we will still be able to meet the guest at the check in location at a new confirmed time if our staff is available.
DO WE HAVE STAFF NEARBY IN CASE OF EMERGENCY?
Yes. BNR Concierge wants to be your eyes and ears so we can make sure that your property is safe, and in case of emergency we will be there to resolve the problem.
WHAT DOES THE CHECK OUT INVENTORY REPORT CONSIST OF?
After every check-out, BNR Concierge will prepare a report indicating the overall experience during the guests stay. We will prepare this report based on a walk-through before and after the house cleaning and the restocking supplies for the next guest.
We will also verify for signs of damage, smoking (when its not allowed inside the property), or additional people who were not included in the reservation (if the owner allow us to install cameras out side of the property).
BNR CONCIERGE INSURANCE/PROTECTION:
BNR concierge has a 1million dollar policy available to it when taking Airbnb reservations.
We require security deposits (usually $500-$1000 (some properties, much higher depending on the property)).
The amount of the security deposits will depend on the property, it could be between $250 to $1000 (it could be higher depending on the property).
We also offer our clients short term rentals insurance policies upon request.
We could also require from the guests a purchase of insurance to cover property damage. The policies usually covers between $1500 to $5000.
HOW OFTEN DO WE PROVIDE AN INVENTORY AND WHAT DO WE LIST ON OUR REPORT:
In our initial inventory report we will take pictures of each room in your property and list all the items by identifying the model, brand, and serial number.
For insurance purposes and reimbursement you need to keep the original receipts. Also make sure that sentimental/irreplaceable items are not left in the property. Should something happen to one of these items, it may not be covered for the full value.
It also important to know that some items such as towels, cups, silverware, may go missing. This is the cost of doing vacation rentals and unfortunately any replacement can be offset against any rental income. So, its a good idea to have inexpensive items in the house that can be easily replaced at HomeGoods, Target, Costco, etc…
SIGN UP FEE AND CONTRACT 90 or 180 DAYS:
Our sign up fee is $250 payed upfront. This fee covers any up front costs the home may need such as the initial cleaning and household supplies. It also covers professional photography, light maintenance, and general furniture positioning.
Our terms are in effect for a minimum of 90 days and maximum of 180 days. After this minimum period, either party can cancel this contract without penalty, as long as no future bookings are in effect that would result in a cancellation.
HOW DO I START?
We ask our potential clients to join a partnership with our company by completing the registration form. There you will find our terms and you can choose what kind of services that you want in your contract. Once this is step is completed, you can use your credit card to pay for your chosen features.
ARE THERE ANY MARKUPS FROM BNR CONCIERGE?
No. We only charge a percentage from the booking rate. We don’t charge for restocking supplies or laundering (the guests are the ones who will be paying this cleaning fee).
In a case requiring one of our staff for something unrelated to the short term rental, we charge a fee per hour on site. That would usually be related to construction or other services alike. In this situation BNR Concierge will be at your property to meet the appropriate service provider.
CANCELLATION FEES WHEN THE PROPERTY IS ALREADY BOOKED:
Our terms are in effect for a minimum of 90 days, and after this minimum period either party can cancel this contract without penalty, as long as no future bookings are in effect and result in a cancellation.
To prevent this cancellation when its already booked, BNR Concierge charges $2.400,00. This amount of money is based on the expenses of the guests, who paid for flights, rental car, and booked a room with us, and also for our reputation.
EXEMPTION OF PAYING THE CANCELLATION FEE:
The only exemption for paying the cancellation fee would be in an extremely case such as unexpected death, significant injury or illness, or a natural disaster that effects the property.
VACATION RENTAL RULES:
There are no specific rules, you can stipulate your own personal house rules such as no smoking or no pets (or charge extra per pets).
WHAT IS THE TOT (HOTEL TAX)?
The TOT is charged to the guest and the payment goes straight to the city. The responsibility of the TOT payment is from the owner of the property.
BNR Concierge understands the necessity of answering the guests inquiries as fast as possible, we usually answer them in minutes, and we always answer them within 24 hours.
WHO PAYS THE CLEANING FEES?
The fee is included in the booking reservation as part of the guest’s payment per stay.
The price of the cleaning is based on the size of your property and the time that will be required to complete the cleaning, laundry, and organizing. If the property requires an excessive amount of cleaning, we may charge more than a regular cleaning and we will take the money from the deposit.
HOW OFTEN CAN YOU USE YOUR PROPERTY?
You can use your property anytime! As long there are no reservations on your specific dates.
GUEST KEY EXCHANGE AND WALK-THROUGH:
BNR Concierge staff will be at each guest check in (The guest must confirm with our team the expected arrival time. We can wait up to thirty (30) minutes after the confirmed time. In case of an unexpected change of events, we will still be able to meet the guest at the check in location at a new confirmed time if our staff is available.
When the staff its not available we will open the house remotely when the guests arrive or give them the access code.
HOW DO WE SET YOUR NIGHTLY RATES:
The price is based on the size of your property (you can charge a little more if there is a pool), the quality of your property, where it is located, and the price of the hotels and other rentals around your location.
After the software checks all of those details, we will have a base price for the property. But also after we have listed the property for some time we can adjust the price higher or lower based on the demand which will help to increase your income.
HOW HARD IS TO START?
Its very easy to start. First we will take professional pictures of your home, list it on multiple platforms, and include your personalized house rules. In one to three days you are all set to rent your property and become a professional vacation rental.
BNR CONCIERGE CONTRACT:
It is very easy to start service with us. Once you complete the registration form, the contract will appear on your screen. Read through it, agree with our terms clicking the box shown below, and pay our sign up fee. That’s it, in less than 10 minutes you can become a professional homeowner vacation rental.
WHAT KIND OF HOUSES QUALIFY FOR VACATION RENTAL?
The best houses to use as vacation rental are the one located in a tourist area or around it. Usually those houses/apartments are rented for $150 to $200 per night. Houses close to the beach (up to 5miles) are also great too, especially when there is more than one room available that can sleep 4 or 6 people. Remember, your property must be fully furnished containing couch, tables, chairs, TV, internet, utensils, etc…
CLIENTS AND GUESTS PAYMENTS:
Homeowners can pay BNR Concierge using cash, check, and credit card. (the sign up fee can be paid by credit or debit card on our website).
Guests of BNR Concierge can pay with cash or credit card.
HOW TO MAKE RESERVATIONS:
All the guests make online reservations using their chosen online vacation rental website and book from there. After the book, we will contact them to schedule the key exchange and answer any inquires that they may have.
HOW OFTEN THE HOMEOWNER GET PAID?
Homeowners get paid once a month. We will send you your statements and transfer your payments into your bank account or paypal account, you can choose which one is more convenient for you.
CAN YOU USE YOUR OWN DECORATION?
Yes. In fact we encourage you to decorate your place that would appeal to any potential renters. We also offer services that provide a professional interior decorator to help you stage your property in the most appealing way to enhance customer satisfaction and more bookings.
DO I HAVE TO ALLOW PETS?
No. You make your own house rules. It is very common to charge an extra fee for each pet in the home.
CAN I ENTER MY PROPERTY WHEN THERE IS GUESTS THERE?
In case of emergency, you can access your house without any problem. We just need to give notice the guests.
WHAT HAPPENS IF SOMETHING STOPS WORKING OR BREAKS DURING THE GUESTS STAY?
If the item is replaceable such as a TV, we can take the money from the deposit and replace the item.
What if the Jacuzzi stops?
We have certified specialists authorized by BNR Concierge that can repair these types of problems. We would need an authorization form the homeowner to resolve these issues.
Also, depending on the house rules, (and also the type of property), we could require damage protection policy.